Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at grace143396589@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at grace143396589@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at grace143396589@outlook.com.
Return & Refund
Final Sale Policy
All products sold during our TikTok Live Stream events are special promotional items offered at exclusive discounted prices. These are final sale products and cannot be returned, exchanged, or refunded.
Damages or Shipping Errors
If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at grace143396589@outlook.com with:
- Your order number
- Clear photos/video showing the issue
- We will evaluate each case individually and provide a resolution (replacement or refund if applicable).
Refund Processing (Approved Claims Only)
If your refund is approved, it will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Please note: your bank or credit card company may require additional time to process and post the refund to your account.
Missed Refunds?
If you haven't received your refund after 15 business days of approval, please contact us at grace143396589@outlook.com.
Shipping Policy
Order Processing Time
All orders are processed and handed to our shipping carrier within 24-48 hours after payment confirmation (excluding weekends/holidays).
Shipping Cost & Delivery Time
We ship to:
North America:
Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada
Oceania:
Australia, New Zealand
Asia:
United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel
Europe:
United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria
|
Order Value |
Shipping Fee |
Estimated Delivery Time |
|
Under $30 |
$10 |
8-15 business days |
|
$40+ |
FREE |
8-15 business days |
Note:
- Delivery times begin after processing is complete
- During major sales/holidays, add 1-3 extra processing days
Tracking Information
- You'll receive a tracking number via email once shipped (activates within 24 hours)
- Please track your order here
- Allow 48-72 hours for tracking updates to appear
- Can't track your package? Email grace143396589@outlook.com - we'll resolve within 48 hours
Order Cancellations
- Requests must be made before shipment (within 24 hours of purchase recommended)
- No cancellations once tracking number is generated
- Approved cancellations receive full refunds within 3-5 business days
Important Notes
- We're not responsible for:
- › Incorrect addresses (double-check at checkout!)
- › Customs delays (international returns not accepted)
- › Carrier delays (weather, strikes, etc.)
- Lost/stuck packages: Contact us after 15 business days for investigation
Need Help?
Email grace143396589@outlook.com with:
› Order number
› Screenshot of issue (for tracking problems)